After a complaint has been recorded on a property, that complaint can be inspected to see if a code violation is taking place. The complaint can be inspected any number of times, with each inspection saved to the complaint record.

You can create a future inspection to act as a reminder to inspect the complaint on a specific date.

To create a new complaint inspection, begin from the complaint record, in the Edit Complaint window. Go to the Inspections tab and click the Plus button.

This opens a new inspection record in an Edit Complaint Inspection window. There are two required data fields: Task Performed and Inspector. However, in order to create an inspection with adequate data, also complete the Inspection Date field.

The Task Performed data field is populated from a dropdown list. Additional inspection tasks can be added to the dropdown from the inspection tasks list at Edit > Inspection Tasks, as described in Inspection Tasks.

The Inspector data field is populated from a dropdown list. Additional inspectors can be added to the dropdown from the Employees Info list, as described in Employees, Inspectors, and Permit Officials.

There are three date/time fields, and all of them are optional. Many users only use the Inspection Date field. This is the data field that is used to create the inspection schedule at Inspections > Schedule.

If desired, you can use all the date/time fields to capture a more complete inspection record, as follows:

When done, click Save.

After the inspection has been performed, update the record by marking the Status as Pass, Fail, or Complete. Also add comments, photos, and documents related to the inspection, if needed. See Add Data from a Completed Inspection for detailed information.

If a complaint failed an inspection and a future inspection is required, a re-inspection can be scheduled using the Copy to New Inspection feature. See Schedule a Re-Inspection for detailed instructions.

Create a Complaint

Inspection Schedule

Add Data from a Completed Inspection

Schedule a Re-Inspection from a Failed Inspection

Inspection Tasks

Employees, Inspectors, and Permit Officials